Your Questions Answered


Take a look at the answers to some of your more commonly asked questions.

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Your Questions Answered

Your journey starts with our helpful team who take your details and pass them to our specialist panel solicitors. Our solicitors take it all from there.

Once you’ve started the process you can change your mind at any time. There is no obligation to continue with your claim. We just want to make everything as easy and stress free as possible so you can concentrate on getting better.

Will it cost me anything to make a claim?

Negligenceclaimline.co.uk do not charge you anything to process your claim. We don’t want you to be put off pursuing a claim because you’re worried about legal costs.

There will be no upfront or unexpected fees. Our panel solicitors will advise you of any costs before they are incurred so you can make an informed decision whether you wish to continue. If you don’t wish to continue with the claim at this point that is okay. You’re under no obligation to pursue a claim after to speaking with a solicitor.

What happens when my details are passed to the solicitor?

If you submit your form online you details are sent directly to our panel solicitor who will look over your case and will contact you to discuss. If they think you have a case then they will talk to you about how they are going to proceed.

They will ask you to sign some documents and might ask you to provide some further information. You may have to attend a medical assessment but this very much depends on your case. Any appointment should be arranged local to where you live and is nothing to worry about.

Is it right to claim against the NHS?

We believe that the NHS is a fantastic service and on the whole it provides a high standard of care to its patients. However, if something goes wrong and someone in that service causes you harm, or the standard of care provided to you was not reasonable, then you are well within your rights to make a claim.

You can make a complaint to Patient advice and liaison services (PALS) before you make a claim, but services and doctors do not always admit to something going wrong.

When you make a claim after something has gone wrong you are not only getting justice for yourself but you are highlighting the issue to the NHS so they can learn from it and avoid the same mistakes in the future.

How does negligenceclaimline.co.uk get paid?

We are paid by specialist solicitors to advertise their services to people who have suffered negligence. The service from negligenceclaimline.co.uk costs you nothing, and this marketing cost is not passed on to you by the solicitor.

How do I make a complaint against negligenceclaimline?

If in the unlikely event that you are unhappy about any aspect of our service, you can make a complaint by accessing our complaints procedure