Terms & Conditions


Below tells you the terms and conditions of our website www.negligenceclaimline.co.uk.

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Terms & Conditions

Below tells you the terms and conditions of our website www.negligenceclaimline.co.uk which you may make personal use of. Please read these terms and conditions carefully before you start to use our site.

By accessing our site, you are accepting these terms and conditions, and the documents mentioned within, and are agreeing to abide by them. If you do not agree with the following documents please refrain from using our site.

You agree to providing true and accurate information when using our site.

About us

Negligenceclaimline.co.uk is a website operated by Negligenceclaimline.co.uk Limited (hereafter referred to as “we”). We are a registered company in England and Wales under the company number: 09799821 and our registered address is: Centurion Business Park, Sheffield, S9 1DG. We are regulated by the Claims Management Regulator, our authorisation number is CRM41915 and you can find us listed on the Ministry of Justice website: www.negligenceclaimline.co.uk

How we will help you

You can either fill out a form on our website or request a call back from one of our friendly experts. We are not lawyers and our experts cannot give you legal advice. They will take some essential information from you (see our privacy statement for details on personal information). Where the advisor feels you would benefit from legal advice and your claim merits further investigation they will pass it to our panel solicitors, who contribute to our marketing costs and pay us a fee for our marketing services.

We will not charge you anything to pass your details to our specialist solicitors. We will not ask you to take out a loan, sign anything, or enter into any contract with us. We do not give you legal advice. All legal advice will be given to you by the specialist solicitors.

If our advisors feel that we cannot help you they will let you know and you are free to seek advice elsewhere immediately.

Negligence Claimline will put you in contact with an independent firm of solicitors, from whom you should receive impartial and confidential advice. You are free to choose another solicitor. The solicitor should act in your best interest, this is a requirement of their professional body (Solicitors Regulation Authority Personal Injury panel) and they are required to comply with the solicitor’s code of conduct (2011).

We are not responsible for the advice given or other work undertaken on your behalf by the solicitor’s firm. The solicitor will advise you on any costs, legal expenses insurance and any medico-legal reporting agency.

Negligence Claimline is paid by the solicitors for marketing, call handling and other service. This does not affect the value, or the way your claim is handling in any way. If you are close to the time limit for making a claim (3 years), do not wait. Contact a solicitor’s firm immediately.

Vulnerable Persons Policy

Negligence Claimline has a Vulnerable Persons Policy which is communicated to all our staff and associates. Our Vulnerable Persons Policy can be found here

Accessing the site

You are responsible for making the necessary arrangements to access the site. You are responsible for all the people accessing our site though your internet connection. You must make them aware of these terms and conditions and that they comply with them.

Access to negligenceclaimline.co.uk is permitted on a temporary basis. We reserve the right to withdraw or amend the service we provide without notice. We aim to keep our site as up to date a possible and as a result we may change the content at any time. Any of the material available on our site may be out of date at any given time, and as such we are under no obligation to update it.

If we feel it necessary we may suspend access to the site, or close it indefinitely. We will not be liable if for any reason the site is unavailable for any period of time.

No content on the site is intended to amount to legal, or other advice upon which reliance should be placed. We cannot accept any liability or responsibility for any reliance placed on such materials by any visitor to our site, or by anyone who may have been informed of its contents from someone who has visited the site.

Your information and our site

We will process your information as stated in our privacy policy. By using our site, you consent to us using and storing your information in that way and you accept that all information you provide is accurate.

Our site

You must not knowingly misuse our site by introducing viruses, Trojans, worms, or other material which is malicious or harmful. By doing so you would commit a criminal offence under the Computer Misuse Act 1990.

You must not try to gain access to our site, servers where our site is stored, any other server, computer or database connected to our site.

Links from our site

Links to other sites and resources to third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibly from them or for any loss or damage that may be caused from your use of them.

Contacting us

You can phone us between 8:30am and 7pm Monday – Friday and 10am-4pm Saturday. Outside of these times there will be facilities to leave a message and a member of our team will call you at a time convenient to you.

We have a zero tolerance policy towards the abuse of our employees who have a right to carry out their work without fear of being abused. Malicious or abusive calls are a criminal offence under Section 43 of the Telecommunications Act 1984. We will not hesitate to report such acts to the police.

What If I want to make a complaint about Negligence Claimline

If in the unlikely event you are unhappy with any aspect of our service, please see our complaints procedure.