If in the unlikely event that you wish to make a complaint regarding any aspect of our service or that of our panel solicitor, you can make that complaint in several ways:
Telephone: 0114 2565060 and ask to speak with our Director Mr Paul Wright
In Writing: Negligenceclaimline.co.uk Limited
Centurion Business Park
Or in person. We would recommend that you telephone the Director prior to visiting our office in person to ensure that the necessary person will be in attendance.
Note from our Director:
As part of our commitment to you to deliver the highest standards of service, your complaint will be acknowledged in writing within five business days from receipt of your complaint. You should expect to receive from me, details of the person or persons handling your complaint including their job title. You should also expect to receive details of how we handle complaints (A copy of which follows this statement).
Following investigation and within 8 weeks from receipt of your complaint you should expect to receive either:
- A final response with detailed findings of our investigations and details of the Legal Ombudsman so that if you are unsatisfied, you can address your complaint to them.
- A response which will explain the reasons why we have not been able to provide a final response and when I expect a final response to be provided. You will also receive details of the Legal Ombudsman so that you can address your concerns to them.
If you remain dissatisfied with any aspect of our service or complaints handling process and outcome, you are entitled to make a formal complaint to the Legal Ombudsman within 6 months of the date of our final written response. The Legal Ombudsman’s details are:
Telephone: 0333 555 0333 between 8:30am and 5:30pm
In Writing: Legal Ombudsman
P.O. Box 6804
More details on how to make a complaint to the regulator can also be found by visiting www.gov.uk/complain-about-claims-company
Negligenceclaimline.co.uk Limited is committed to providing the highest levels of service and is required by Law to keep a copy of all complaints received regardless of the outcome. All complaints received will be made available to the Legal Ombudsman for audit when requested by them.
Mr Paul Wright