How we work

We understand that getting to where you are today has taken a lot of strength and we want to make sure we help you get the answers you need in the easiest possible way.

Helping you find out more

Our website is here to help you find out more. We know that making a claim can be scary and feel like really hard work, so we have put together some frequently asked questions because you are not alone in your concerns.

Get in contact with us

Filling out a form might be easier for you than speaking to someone. This is why we give you both options to get your claim started. Our friendly team will then pass your details to our specialist medical negligence solicitors who will assess if you have a claim.

Discuss your case with a solicitor

A specialist medical negligence solicitor will call you to discuss your case. They may ask you some more questions and are there to help you answer any questions you might have about the process. You are under no obligation to continue with the claim and we will not charge you a fee for putting your initial consultation.


If the solicitor doesn’t feel you have a case, you will be directed to the correct place to make a complaint, so you can get some answers about your treatment.

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Why choose the Negligence Claimline

We have an experienced team of specialist medical negligence solicitors who help people understand whether they have a compensation claim. We’re extremely proud to help people gain access to the justice they deserve.


We are based in the UK and our friendly team are on hand to take all your details so we have the right information to pass to our expert medical negligence solicitors.


We do not charge you for the initial consultation and our aim is to make the claim process as simple and stress-free as possible.


We hope to provide you with all the answers you need on our website, but if there are any questions we haven’t answered, you can call us on 01245 253214.


There is no obligation to continue with your call after you have spoken to us, and all your information is treated with confidentiality.

No win no fee

Negligence Claimline solicitors operate on a no win no fee basis. Learn more about what this means for your claim.

What happens when you call us

Our UK based team will take your details and some information. They will pass your details to our specialist medical negligence solicitors who will contact you directly.

Your questions answered

We understand that you will have lots of questions about your claim, the claims process and medical negligence. Here we hope to answer some of those questions and help you understand the process.

Free initial consultation

We offer a free initial consulatation with a specialist medical negligence solicitor. You are not obliged to take the advice the solicitor gives you, or to progress your claim any further if you do not wish.

No win, no fee

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Will it cost me anything to make a claim? do not charge you anything to process your claim. We don’t want you to be put off pursuing a claim because you’re worried about legal costs.


There will be no upfront or unexpected fees. Our specialist medical negligence solicitors will advise you of any costs before they are incurred so you can make an informed decision whether you wish to continue. If you don’t wish to continue with the claim at this point that is okay. You’re under no obligation to pursue a claim after to speaking with a solicitor.

What happens when my details are passed to the solicitor?

If you submit your form online you details are sent directly to our medical negligence solicitors who will look over your case and will contact you to discuss. If they think you have a case then they will talk to you about how they are going to proceed.


They will ask you to sign some documents and might ask you to provide some further information. You may have to attend a medical assessment but this very much depends on your case.

Is it right to claim against the NHS?

We believe that the NHS is a fantastic service and on the whole it provides a high standard of care to its patients. However, if something goes wrong and someone in that service causes you harm, or the standard of care provided to you was not reasonable, then you are well within your rights to make a claim.


You can make a complaint to Patient advice and liaison services (PALS) before you make a claim, but services and doctors do not always admit to something going wrong.


When you make a claim after something has gone wrong you are not only getting justice for yourself but you are highlighting the issue to the NHS so they can learn from it and avoid the same mistakes in the future.


Very professional, went above and beyond very happy with the whole service.

Scott Preston

5 stars: Excellent – no reservations, I would recommend this company to anyone.

A Hammond

An excellent service from start to finish. Professional & friendly approach from all staff.

Mrs Baldwin

Excellent service! I found the process of having my will made totally effortless, and was kept informed of everything as was processed.


Get your free, confidential assessment in just 24 hours


Get your free, no obligation assessment